Help desk / Sorted by role
Golden Dragon Support
Find your role, then your next step. Most Golden Dragon problems are solved by using the right portal or contacting the right account above you.
Player help
Players use PlayGD.mobi. For balance or account questions, players should contact the store or agent they play through. Operators cannot help a player by sharing an operator login.
Players
PlayGD.mobi
https://playgd.mobi/
The player-facing Golden Dragon destination. This is where people go to access and play games. It is not an operator tool of any kind.
Not the distributor backend. Not the store POS.
Open Golden Dragon Player Site(opens external site)Distributor / sub-distributor help
Backend users sign in at backend.goldendragoncity.com. For access problems, contact the account above you. Distributors and sub-distributors whose accounts came through Titan can contact us directly.
Distributors / Sub-Distributors
Golden Dragon Backend
https://backend.goldendragoncity.com/
The administrative backend used by authorized distributors and sub-distributors to work above the store level of the account hierarchy.
Not for store agents unless their account specifically requires it. Not for players.
Open Golden Dragon Backend(opens external site)Store / agent help
Stores and agents use the POS at pos.goldendragoncity.com/pos/. For login or credit issues, contact the sub-distributor or distributor above your store.
Stores / Agents
Golden Dragon POS
https://pos.goldendragoncity.com/pos/
The point-of-sale interface for authorized store-level accounts and agents, used for store-level operations with the players they serve.
Not for distributors or sub-distributors. Not for players.
Open Golden Dragon POS(opens external site)Login troubleshooting: which portal should you use?
| If you... | Use |
|---|---|
| Play games | playgd.mobi |
| Serve players at a store or as an agent | pos.goldendragoncity.com/pos/ |
| Supply and support stores or sub-distributors | backend.goldendragoncity.com |
- 01Confirm your role and the matching portal above.
- 02Type the address yourself rather than following a message link.
- 03Check username spelling, caps lock and spaces.
- 04Contact the account above you, or Titan if your account came through us.
Credit questions
Read the credits guide for how balances move. For current credit pricing, see pricing or contact us.
Titan Gaming Solutions customers
Titan can help customers whose services or accounts were obtained through Titan Gaming Solutions. We do not control Golden Dragon accounts in general and cannot act on accounts set up through other suppliers. If you are unsure who set up your account, ask the person who gave you your credentials.
Never share credentials
Titan Gaming Solutions will never ask for your Golden Dragon backend password, POS password, authentication codes, recovery codes or any other platform credential. Anyone asking for them, including someone claiming to be from Titan, should be treated as a risk.